Projects / PHD Help Desk / Releases

All releases of PHD Help Desk

  •  07 Feb 2012 19:52
Avatar

    Release Notes: Now you don't need to configure the include_path variable in the php.ini file. The email send library has been updated to PHPMailer 5.1. This release adds transactionality. It has a new log file with email send errors. It replace the deprecated functions ereg and split. There is an areas and users loader, a news report, and a new parameter to assign the ticket to an operator. Bug #34 has been corrected: when a ticket with alert state was input, a nonexistent program was called.

    •  04 Aug 2010 16:51
    Avatar

      Release Notes: The tickets file export is in Excel format. The operator can create a new password if it is forgotten. Bug #33 has been corrected: In the advanced query, if the date format was invalid, the application called a nonexistent file.

      •  05 Apr 2010 01:09
      Avatar

        Release Notes: BUG #32 correction: $_GET depuration to prevent XSS attacks. Passwords are encoded in MD5. The main screen shows the operator's assigned tickets with a particular state. The audit fields have been changed: now USER (users) and OPER (operators) are different. Ticket timestamp is the workstation timedate, not the server timedate. The date format is configurable. User validation is done before inputting the user request. User requests can be followed up by the requestor. The user can add comments to the ticket created by the request, with email warnings.

        •  07 Apr 2009 18:07
        Avatar

          Release Notes: This release has been tested and determined to be stable.

          •  26 Mar 2009 16:09
          Avatar

            Release Notes: This release changes the user interface a little. AJAX routines have been added. The ticket follow up data in the CSV format ticket export has been added.

            •  01 Sep 2008 12:39
            Avatar

              Release Notes: The administration screens for areas, users, attributes, sectors, and operators administrator options were improved, adding filters and splitting the data for best management. An operator configuration option was added for receiving an email alert when a user loads a support request. Parameters can be administrated directly from the software. It is possible to configure default values for the ticket attributes.

              •  10 Jul 2008 15:26
              Avatar

                Release Notes: The administration screens for areas, users, attributes, sectors, and operators administrator options were improved, adding filters and splitting the data for best management. An operator configuration option was added for receiving an email alert when a user loads a support request. Parameters can be administrated directly from the software. It is possible to configure default values for the ticket attributes.

                •  17 Mar 2008 03:47
                Avatar

                  Release Notes: The date of the ticket follow up is from the workstation clock. There is an option to search tickets by comment field. You can sort the administrator tables by column.

                  •  30 Nov 2007 09:08
                  Avatar

                    Release Notes: Now it's possible attach a file in the users support request web form. Minors changes were made. In the code for modifying a ticket, an SQL statement that was incompatible with MySQL 3.23 was fixed. When you had one ticket opened for modification in one window and then you modified another ticket in another window, the change would incorrectly modify the first ticket although it would show information about the second ticket. PHD now warns you about this situation and prevents the change. All scripts now correctly start with "<?PHP".

                    •  03 Sep 2007 06:15
                    Avatar

                      Release Notes: Some security problems that allowed SQL injection in the login for PHD were corrected. Now you can configure the operator to receive an alert by email when a ticket is assigned to the operator.

                      Screenshot

                      Project Spotlight

                      episoder

                      A tool to tell you about new episodes of your favourite TV shows.

                      Screenshot

                      Project Spotlight

                      BalanceNG

                      A modern software IP load balancer.